Sr. Solutions Engineer

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. In this role, you'll be the primary point of contact for the technical and solutions aspects of an enterprise B2B sales cycle, collaborating closely with various teams to support account executives and ensure successful technical engagements.

Responsibilities:

• Assist sales with discovery process to identify quantifiable problems our solutions can solve
• Demonstrate/Workshop/Solution how our products/platform can help our prospects/customers achieve their desired business outcomes
• Provide deep technical expertise in the sales process, thereby identifying and influencing requirements early in the process
• Have a deep technical understanding of Smarsh’s products and 3rd party integration; conduct technical presentations
• Influence and capture the prospect’s technical requirements, own the architecture blueprint and re-validate with the prospect
• Provide technical leadership during complex, enterprise-level Proofs of Concept engagements to meet the technical success criteria in a positive and professional manner that exceeds expectations and sets Smarsh apart from competitors
• Take the lead on the technical responses associated with an RFI/RFP/RFQ etc
• Prepare internal solution design proposals for complex deployments. Work with all departments to prepare for large and complex implementations, including knowledge transfer, integration design, and product gap analysis
• Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments
• Regularly update systems of record (salesforce, SharePoint etc.) with presales notes/collateral etc
• Contribute best practices and content/collateral to broader presales and sales teams
• Travel as needed for internal/external meetings – Roughly 30 / 40%

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Business or equivalent experience
• 5+ Experience in enterprise architecture, IT consulting, sales engineering or software engineering in an enterprise environment
• Professional demeanor with strong work ethic; self-starter; confident; creative and innovative with a passion for delivering technical benefits to sales prospects
• Understanding of Artificial Intelligence, Natural Language Processing, Machine Learning or Data Visualization
• Strong personal skills, able to build solid relationships with prospect's senior business and technical teams
• Works collaboratively in a cross-functional environment with Smarsh's product management, engineering and customer success teams, soliciting input when/as required
• Superb verbal and written communication skills, including the ability to gather, document and present the value of our solutions
• Adapt at overcoming prospect concerns and ensuring mutually beneficial outcomes from complex technology integration. Demonstrates credibility with prospects' stakeholders on business and technical solution proposals
• Organization, prioritization and planning essential to concurrently deliver multiple projects
• Subject matter expert in the fields of Surveillance/Supervision, eDiscovery, Archiving, and/or unstructured data platforms is a plus
• Industry knowledge (Financial Services and other highly regulated industries)
• Solution Selling, Demo2Win, and MEDDIC/MEDDPICC experience