Senior Customer Technical Support Specialist, 2nd Shift

Role Overview

• Provide technical support to customers through telephone and other forms of communication
• Resolve Hardware, Software, Assay and Training related calls from customers
• Independently resolve complex and routine issues while mentoring peers
• Distinguish between hardware, reagent, and software issues to resolve customer’s issue

Requirements

• Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
• 3+ years of lab or field experience required
• Ability to clearly articulate and provide directions over the phone or via email
• Previous troubleshooting experience on electromechanical instrumentation is a plus
• Previous experience in a medical technology call center or experience in a medical laboratory is a plus
• Experience in a Customer Service environment is a plus

Benefits

• Comprehensive package of benefits including paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Bonus/incentive pay
• Flexible, remote working arrangements