Own a book of up to 150 strategically valuable Array+ clients
Develop messaging and communicate to clients about how they can maximize the value of Array+ for their users
Work closely with the Conversion Rate Optimization Lead to share the results of product experimentation and optimization with Array+ clients
Provide proactive communication to clients about changes to the Array+ product
Work closely with Array’s Deployment and Support teams to effectively onboard new Array+ clients and provide excellent customer service and support
Run renewal conversations and negotiations with Array+ clients
Document client feedback and relay to Conversion Rate Optimization Lead and Product team
Own growth metrics for Array+ revenue and active users
Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

5+ years of experience in a similar Client Success Manager role, preferably at a high-growth tech startup and or a financial institution
Experience owning a large book of business and being responsible for revenue and active user growth
A knack for managing internal and external stakeholders to achieve the best possible result for the clients and the business
Ability to think strategically and anticipate customer needs
Basic understanding of UI/UX best practices
Experience with a free to premium model is a major plus
A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
100% 401k match up to 4% with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses
Summer Fridays (half-day Fridays) typically from late May to the end of August
AnniversArray Kits for work anniversaries

Client Success Manager

Key skills