Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue
Serve as first point of contact for your accounts predominantly over the phone and via e-mail
Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills
Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships
Maintain clear and accurate records of customer interactions and notes within our CRM systems
Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business
Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business
Achieve monthly revenue and retention targets
Meet and exceed daily outbound activity requirements
Engage in weekly coaching sessions and 1:1s with your manager
Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions

Previous phone or in person sales experience, specifically in account growth and retention
Basic knowledge of design/print
Experience with Salesforce, Salesloft, and Adobe Workfront or other ticketing systems
Bi-lingual capabilities

Account Manager

Key skills