About this role

Lead qualitative research and synthesize learnings into actionable insights and artifacts
Plan and lead ideation workshops with cross-functional partners
Envision and conceptualize new customer journeys and experiences
Stand up experiments and pilots for new experiences
Work collaboratively with cross-functional departments

5+ years of relevant experience in customer experience, digital experience, management consulting, strategic finance, or related strategy positions
Experience with qualitative and quantitative research, service design, human centered design, UX design, journey mapping, workshop facilitation
Passion for improving customer experience and solving problems
Comfort with all parts of the design process, from insights gathering to prototyping
Fluency with collaboration and prototyping tools (e.g., Figma, Miro)
Excellent communication, presentation and collaboration skills
Highly ambitious and entrepreneurial spirit

Service Designer – Customer Experience

Key skills