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Service Designer – Customer Experience at Toast | JobVerse
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Service Designer – Customer Experience
Toast
Remote
Website
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Service Designer – Customer Experience
United States
Full Time
2 weeks ago
$98,000 - $157,000 USD
H1B Sponsor
Apply Now
Key skills
Figma
Prototyping
Communication
Collaboration
About this role
Role Overview
Lead qualitative research and synthesize learnings into actionable insights and artifacts
Plan and lead ideation workshops with cross-functional partners
Envision and conceptualize new customer journeys and experiences
Stand up experiments and pilots for new experiences
Work collaboratively with cross-functional departments
Requirements
5+ years of relevant experience in customer experience, digital experience, management consulting, strategic finance, or related strategy positions
Experience with qualitative and quantitative research, service design, human centered design, UX design, journey mapping, workshop facilitation
Passion for improving customer experience and solving problems
Comfort with all parts of the design process, from insights gathering to prototyping
Fluency with collaboration and prototyping tools (e.g., Figma, Miro)
Excellent communication, presentation and collaboration skills
Highly ambitious and entrepreneurial spirit
Benefits
Competitive compensation and benefits programs
Health insurance
401(k) matching
Flexible work
Professional development opportunities
Apply Now
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