Lead the evolution of our support organization as a strategic Director of Support Operations
Architect a scalable, high-performance function that handles increasing volume through automation and technology rather than linear growth
Proactively identify and remove bottlenecks in operational architecture
Transform complex topics into a persuasive narrative for executive governance and stakeholder influence
Manage relationships with external data vendors and internal stakeholders
Cultivate a high-performing culture and empower team innovation through hands-on coaching
Drive issue resolution through deep healthcare data proficiency and oversee incident management

Eight years of proven leadership directing, overseeing, and scaling complex operations as a Support or Transformation Director for a public or private company with over 2,000 employees or $500M in revenue.
Background in mid-to-large enterprise environments with the ability to navigate formal approach cycles and standardized reporting.
Experience with application and interface support’s best practices and industry standards.
Hands on experience architecting enterprise-grade support platforms (eg. Zendesk).
Experience with customer relationship management platforms (eg. Salesforce), project tracking tools (eg. JIRA).
Experience with interface engine (eg. Nextgen Connect/Mirth, Corepoint, Rhapsody, Cloverleaf) and various connectivity methods, such as VPN, SFTP. XDS.b, XDM.
Experience debugging healthcare transactions: Scheduling (HL7), Claims (837), and Clinical (CCDA).

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!

Director – Application Support Operations

Key skills