Lead the evolution of our support organization as a strategic Director of Support Operations
Architect a scalable, high-performance function that handles increasing volume through automation and technology rather than linear growth
Proactively identify and remove bottlenecks in operational architecture
Transform complex topics into a persuasive narrative for executive governance and stakeholder influence
Manage relationships with external data vendors and internal stakeholders
Cultivate a high-performing culture and empower team innovation through hands-on coaching
Drive issue resolution through deep healthcare data proficiency and oversee incident management
Requirements
Eight years of proven leadership directing, overseeing, and scaling complex operations as a Support or Transformation Director for a public or private company with over 2,000 employees or $500M in revenue.
Background in mid-to-large enterprise environments with the ability to navigate formal approach cycles and standardized reporting.
Experience with application and interface support’s best practices and industry standards.
Hands on experience architecting enterprise-grade support platforms (eg. Zendesk).
Experience with interface engine (eg. Nextgen Connect/Mirth, Corepoint, Rhapsody, Cloverleaf) and various connectivity methods, such as VPN, SFTP. XDS.b, XDM.