Provide omni-channel support with accuracy, warmth, and efficiency.
Deliver a concierge-style experience, ensuring every customer is supported throughout their journey.
Own complex cases and escalations, driving them to full resolution.
Support high-value clinicians and accounts with white-glove care and seamless transitions to Sales when needed.
Lead service recovery, turning challenging moments into opportunities for loyalty.
Respond thoughtfully to public reviews and social posts.
Proactively identify and share customer insights with CX leadership.
Collaborate with Fulfillment, Product, Sales, and Marketing to create smooth resolutions.
Contribute to team knowledge and processes by giving feedback on frontline workflow.

2+ years of customer support experience, ideally in ecommerce or healthcare tech.
Strong written and verbal communication skills for both direct and public interactions.
Proven ability to provide white-glove support and handle sensitive escalations.
Familiarity with CRM/ticketing systems (Zendesk preferred).
A proactive, problem-solving mindset with excellent judgment under pressure.
Collaborative by nature. A team player who makes the group stronger.

Customer Experience Associate

Key skills