Corporate Account Manager – Mid Market

Role Overview

• Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.
• Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns.
• Collaborate with internal teams to ensure smooth contract negotiations and compliance.
• Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs.
• Partner with Customer Success and Product teams to position additional solutions that drive measurable business outcomes.
• Develop proposals and close expansion deals that contribute to overall revenue growth.
• Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization.
• Create and execute engagement plans that include regular executive touchpoints and strategic discussions.
• Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes.
• Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators.

Requirements

• 3+ years of experience in account management
• Strong understanding of revenue drivers, renewal processes, and expansion opportunities.
• Skilled in building multi-threaded relationships, including executive-level engagement.
• Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.
• Proficiency in forecasting, risk assessment, and interpreting success metrics.
• Deep commitment to understanding customer needs and delivering measurable value.
• Ability to manage multiple priorities, deadlines, and stakeholders effectively.
• Ability to develop and execute account strategies aligned with customer goals and business outcomes.

Benefits

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.