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Corporate Account Manager – Mid Market at D2L | JobVerse
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Corporate Account Manager – Mid Market
D2L
Remote
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Corporate Account Manager – Mid Market
Canada
Full Time
2 weeks ago
$60,000 - $70,000 CAD
No H1B
Apply Now
Key skills
Communication
Customer Success
Account Management
About this role
Role Overview
Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.
Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns.
Collaborate with internal teams to ensure smooth contract negotiations and compliance.
Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs.
Partner with Customer Success and Product teams to position additional solutions that drive measurable business outcomes.
Develop proposals and close expansion deals that contribute to overall revenue growth.
Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization.
Create and execute engagement plans that include regular executive touchpoints and strategic discussions.
Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes.
Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators.
Requirements
3+ years of experience in account management
Strong understanding of revenue drivers, renewal processes, and expansion opportunities.
Skilled in building multi-threaded relationships, including executive-level engagement.
Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.
Proficiency in forecasting, risk assessment, and interpreting success metrics.
Deep commitment to understanding customer needs and delivering measurable value.
Ability to manage multiple priorities, deadlines, and stakeholders effectively.
Ability to develop and execute account strategies aligned with customer goals and business outcomes.
Benefits
Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
Apply Now
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