Education Impact Consultant

Role Overview

• Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
• Serve as an adoption advisor to clients who need additional product support during their client journey
• Meets with key client stakeholders identified by teammates to consult on adopting and using the implemented software
• Partner with the Customer Success Manager to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan.
• Fulfill requests submitted by the account team for assistance with clients in their assigned territory.
• Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals.
• Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention.
• Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention.
• Upon request, engage with identified client to provide recommendations for optional product usage
• Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
• Serve as an internal consultant to other projects functions related to solutions where EIC has expertise.
• As needed, consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption
• Facilitate EIC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices.
• All other duties as assigned by management.

Requirements

• Bachelor’s degree required
• 2-3 years of educational technology experience with proven ability to share best practices and strategies for driving adoption and usage of educational solutions.
• 2-3 years of related experience with proven ability to help lead a multidisciplinary team, project operations, and cultivate business development opportunities.
• Experience with the PowerSchool SchoolMessenger platform required
• Commitment to exceptional client service and confidently lead with credibility.
• Flexible, self-starter possessing intellectual curiosity.
• Creative problem-solving ability and a consultancy mindset.
• Ability to move multiple engagements forward while working at a detailed level.
• Able to follow, critically evaluate, and improve upon current processes.
• Strong organization and time management skills.
• Strong oral presentation and written communication skills.
• Excellent research and project management skills
• Excellent attention to detail and ability to work with large data sets with accurate results.
• Expert in MS Office Suite particularly PowerPoint, Excel, and Word.
• Experience with Gainsight and Salesforce is a plus.

Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off
• DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage