Key skills
Leadership
About this role
Role Overview
- Lead and manage project plans for People Operations initiatives.
- Support onboarding, offboarding and team member change process (including submittal, approval and auditing)
- Process employment changes such as promotions, manager moves, status updates, and personal information edits, ensuring approvals are captured and records remain accurate for payroll and reporting.
- Field day-to-day employee questions about policies, benefits, and time-off programs, escalating complex issues to HR leadership, People business partners, or the appropriate team.
- Provide dedicated support to Canada-based employees by addressing country-specific HR questions.
- Maintain records related to human resources activities, policy changes or additions.
- Provide support for People Operations systems and integrations.
- Responsible for implementation and maintenance of HRIS information.
- Maintain internal database files and tables and develop custom reports to meet the requirements of Senior Management and staff.
- Work with payroll to coordinate retrieval and reporting functions.
- Serve as HR liaison to IT function.
- Analyze, format and report on HR trends and data insights to key stakeholders and senior level management.
- Maintain digital personnel files and assist with compliance reporting.
- Contribute to process documentation and continuous-improvement initiatives.
Requirements
- 5+ years of experience in HR Shared Services, Operations or HRIS required
- ADP WFN and Dayforce experience required
- 3+ years of experience supporting Canadian employees in multiple provinces
- Strong problem-solving skills with ability to formulate and apply resolutions
- Excellent technical knowledge as it relates to HR metrics and analysis
- Ability to prioritize and manage multiple priorities
- Excellent attention to detail and analytical skills
- Expert knowledge, skills, and abilities in using Excel (formulas, vlookups, pivots, merging of data, and security)
- Familiarity with employment law in both the United States and Canada
- Bachelor’s degree in business or a related field.
Benefits
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits