Lead and manage project plans for People Operations initiatives.
Support onboarding, offboarding and team member change process (including submittal, approval and auditing)
Process employment changes such as promotions, manager moves, status updates, and personal information edits, ensuring approvals are captured and records remain accurate for payroll and reporting.
Field day-to-day employee questions about policies, benefits, and time-off programs, escalating complex issues to HR leadership, People business partners, or the appropriate team.
Provide dedicated support to Canada-based employees by addressing country-specific HR questions.
Maintain records related to human resources activities, policy changes or additions.
Provide support for People Operations systems and integrations.
Responsible for implementation and maintenance of HRIS information.
Maintain internal database files and tables and develop custom reports to meet the requirements of Senior Management and staff.
Work with payroll to coordinate retrieval and reporting functions.
Serve as HR liaison to IT function.
Analyze, format and report on HR trends and data insights to key stakeholders and senior level management.
Maintain digital personnel files and assist with compliance reporting.
Contribute to process documentation and continuous-improvement initiatives.
Requirements
5+ years of experience in HR Shared Services, Operations or HRIS required
ADP WFN and Dayforce experience required
3+ years of experience supporting Canadian employees in multiple provinces
Strong problem-solving skills with ability to formulate and apply resolutions
Excellent technical knowledge as it relates to HR metrics and analysis
Ability to prioritize and manage multiple priorities
Excellent attention to detail and analytical skills
Expert knowledge, skills, and abilities in using Excel (formulas, vlookups, pivots, merging of data, and security)
Familiarity with employment law in both the United States and Canada