Key skills
CommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Serve as the primary point of contact for assigned provider accounts
- Own customer satisfaction, retention risk identification, and issue communication
- Translate operational performance into clear, customer-facing narratives
- Lead account planning focused on value realization and renewal readiness
- Collect, document, and triage Voice of Customer (VOC) feedback
- Manage customer-facing escalations and coordinate internal response
- Drive adoption of Datavant workflows, digital tools, and standard offerings
- Maintain accurate account documentation, health indicators, and risk flags
Requirements
- Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
- 3–5 years experience in account management, customer success, or healthcare services
- Strong communication and relationship management skills
- Ability to interpret performance data and explain outcomes to customers
- Familiarity with HIPAA-regulated environments preferred
- Comfort operating in a fast-paced, matrixed organization
- With exceptions, ability to travel up to 25-50%.
- Must live in or close to the New England area of the United States.
Benefits
- Health insurance
- Equal Employment Opportunity employer
- Total rewards strategy for high performance