Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts.
Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.
Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy.
Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities.
Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience.
Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.
Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.

5+ years of experience in account management, customer success, or strategic partnerships—ideally in SaaS, ad tech, or marketing technology.
Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required.
Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders.
Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently.
Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.

Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
Join an experienced high-performing team where you will have immediate ownership and impact
Experience a true meritocracy with significant career growth upside as the business scales

Strategic Customer Success Lead

Key skills