Serve as the technical point of contact for customers in partnership with a CS Lead, handling advanced technical questions and escalations with a strong focus on clarity, responsiveness, and customer experience.
Investigate and troubleshoot platform issues by analyzing logs, usage data, and system behavior; reproduce and document bugs in partnership with Engineering.
Support customers on technical integrations and data flows commonly used in ads measurement and optimization contexts, ensuring data is accurate, interpretable, and usable
Build lightweight automation and internal tooling to reduce manual work and enable more scalable value delivery to customers.
Create and maintain automated, customer-facing reporting that quantifies value and ties platform usage to business outcomes.
Partner with Product and Engineering to translate recurring customer needs into scalable, productized solutions.
Act as a clear feedback loop between customers and Product, surfacing patterns in questions, friction, and feature gaps.
Help establish the technical foundation for a scalable customer support motion, including investigation workflows, documentation, and support processes.

5+ years of experience in a technical, customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Technical Support, or Technical Customer Success)—ideally in a marketing tech environment.
Strong technical aptitude and curiosity, with the ability to learn new systems and tools quickly.
Comfort working with logs, metrics, and analytics to diagnose issues and understand platform usage.
Experience working with complex technical systems and data flows, with the ability to investigate issues and partner effectively with engineering teams.
Ability to build lightweight scripts or automation to support reporting, workflows, or internal tooling.
Exceptional communicator who enjoys being client-facing and can clearly explain technical concepts to non-technical audiences.
Highly collaborative, with a strong sense of ownership over the customer experience.
Startup-ready mindset with comfort operating in ambiguity and building from the ground up.

Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
Join an experienced high-performing team where you will have immediate ownership and impact
Experience a true meritocracy with significant career growth upside as the business scales

Technical Customer Success Lead

Key skills