Call Center Relationship Specialist

Role Overview

• Providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence.
• Cross-sells Credit Union products and services.
• Supports a sales and service environment that is focused on the credit union’s mission, vision and core values.
• The shift for this opening is Monday
• Friday from 10am
• 7pm with rotating Saturday coverage.

Requirements

• High school diploma required.
• Some college from an accredited college or university is preferred.
• 1-3 years sales and service experience required, preferably in a call center environment.
• Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Bi-lingual (English and Spanish) preferred.
• Working knowledge of Windows-based PC products and general office equipment.
• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Benefits

• Remote/Work From Home Available
• Competitive pay starting at $19.25/hr + depending on experience
• Medical/Dental/Vision Insurance
• Employee discount on loans
• Professional Development Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.