About this role
Role Overview
- Answer incoming calls and conduct partial intake using a provided script.
- Collect, organize, and maintain client documents.
- Prepare cases for attorney review once all documentation is complete.
- Utilize Best Case software for case management.
- Manage approximately 50–70 calls per month, depending on advertising volume.
- Collaborate with attorneys and paralegals to ensure timely case progression.
- Maintain accurate records and follow up with clients as needed.
Requirements
- Bilingual
- Legal or customer service experience