Key Account Representative

Role Overview

• Responsible for planning and executing tactical activities with some level of strategic responsibilities.
• Ensures all expected results are timely, efficient, and of high quality.
• Demonstrates full understanding of territory management skills, including strategic planning in an autonomous manner, with appropriate oversight from management.
• Achieves quarterly and annual sales goals, including sales to new clients and upgrades within assigned geography, expanding the footprint with key accounts.
• Acquires new hospitals, health systems, and large group practices.
• Establishes and maintains relationships with at least 5 Key Account Systems within the assigned geography.
• Develops quarterly sales plans with the manager to align with the POA.
• Engages in at least 6 in-person calls with decision-makers per day, which may include C-Suite executives or other key stakeholders.
• Expands Health Monitor’s market share by generating new business opportunities within the territory.
• Schedules advance working appointments to ensure full territory coverage.
• Manages administrative responsibilities, including submitting sales orders through NetSuite and handling expenses and mileage reimbursement via Concur.
• Collaborates with regional team service counterparts, including Ambassadors and Field Service Technicians, to ensure client satisfaction and smooth operations.

Requirements

• Bachelor’s degree or equivalent sales experience required.
• 2-5+ years of B2B, medical/dental device, or pharmaceutical sales experience.
• Proven ability to interface with clients professionally and adapt communication style to suit the audience (HCPs, C-Suite executives, etc.).
• Territory management experience, including the ability to strategically assign, scale, and optimize customer coverage.
• In-depth knowledge of HCP networks, group practices, and health systems within the region.
• Strong product knowledge of the Point of Care space, with the ability to train and educate both clients and new hires on products.
• Executive presence: confidence in presenting, listening, delegating, and making decisions that benefit the company while addressing customer needs.
• Strong business acumen with an understanding of products, services, and the full sales cycle.
• Excellent storytelling skills to engage clients and close sales.
• Proven track record of meeting and exceeding sales quotas, with quantifiable sales accomplishments.
• Excellent interpersonal skills, including active listening, written communication, and facilitation.
• Strong presentation skills, capable of building and delivering high-level presentations for group practices and healthcare systems.
• Proficient in Microsoft Word, Excel, and PowerPoint, with the ability to create and present professional decks to stakeholders and C-Suite executives.
• Technical proficiency in CRM and ERP systems like NetSuite and Concur for managing sales orders and expenses.
• Must have high-speed internet access for remote work and administrative tasks.

Tech Stack

• ERP

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities