Oversee a team of CRMs and Analysts
Assist the team to achieve RevPAR, RGI, and Budget through the leadership of the CRMs and Analysts under their care
Manage a portfolio of properties that have opted into the CRM service
Work with the senior leadership team to gather data and conduct an analysis of revenue potential generated by both transient and group travel
Make strategic decisions, communicating effectively with the on-property hotel team, CRMs, and Analysts
Daily Management of people and a portfolio of properties across the Americas
Lead a team focused on the financial success of the organization
Communicate frequently and well with property, above property, and corporate teams, tracking trends, reporting up results, and developing actions based on findings
Assist in the hiring and growth of new employees and current colleagues
Provide strategic guidance to CRMs and Analysts

Minimum 3 years’ experience with multiple properties or multiple markets experience
Experience working with Hyatt Properties
Must be able to work with and understand financial information and data
Must be proficient with Microsoft Office, including Excel and PowerPoint, and be capable of creating documents, working charts, and spreadsheets
High school diploma
Bachelor’s degree preferred
Minimum 2 years of experience leading people
Minimum 10 years’ experience in a hotel or related field desired
PRIO, Reserve, RMT, and other revenue systems are preferred.

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match

Senior Manager, Central Hotel Services, Revenue Management

Key skills