Owning and executing strategic account plans across a defined portfolio of mid-market law firms
Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts
Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution
Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders
Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes
Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce
Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives

8-12+ years of experience in account management, strategic partnerships, or revenue ownership within B2B SaaS (Legal Tech strongly preferred)
Demonstrated success growing existing accounts through consultative selling, executive alignment, and proactive opportunity development
Experience selling into or supporting law firms and legal technology environments
Strong commercial acumen with experience managing quota tied to both expansion revenue and bookings
Ability to navigate complex stakeholder environments across IT, Operations, and Firm Leadership
Experience forecasting and managing pipeline within Salesforce or similar CRM platforms
A strategic mindset paired with operational discipline and strong cross-functional collaboration skills
Bachelor’s degree or equivalent experience

Comprehensive Health/Vision/Dental/Life Insurance
401k Retirement Savings Plan with a company match up to 4%
Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave
Flexible time off policy
Multiple company wellness days each year

Senior Account Manager – Midwest

Key skills