Owning and executing strategic account plans across a defined portfolio of mid-market law firms
Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts
Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution
Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders
Partnering closely with Customer Success, Professional Services, Product, and Marketing
Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce
Staying ahead of legal industry trends and competitive landscape shifts

8-12+ years of experience in account management, strategic partnerships, or revenue ownership within B2B SaaS (Legal Tech strongly preferred)
Demonstrated success growing existing accounts through consultative selling, executive alignment, and proactive opportunity development
Experience selling into or supporting law firms and legal technology environments
Strong commercial acumen with experience managing quota tied to both expansion revenue and bookings
Ability to navigate complex stakeholder environments across IT, Operations, and Firm Leadership
Experience forecasting and managing pipeline within Salesforce or similar CRM platforms
A strategic mindset paired with operational discipline and strong cross-functional collaboration skills
Bachelor’s degree or equivalent experience

Senior Account Manager – Northeast

Key skills