Act as a forward-facing engineer who constantly reviews all AI initiatives across the Go-to-Market (GTM) strategy.
Customer Journey Insight: Build a comprehensive understanding of our end-to-end customer journey and highlight key friction points.
AI & Emerging Tech Research: Continuously evaluate new AI and automation tools and assess how they can enhance GTM effectiveness.
Tech Stack Integration: Partner with RevOps Systems, IT, and GTM stakeholders to ensure tools are embedded cleanly into our workflows.
Experimentation & Pilots: Design and run pilots to validate potential solutions, measure impact, and recommend scaling paths.
Transformation Programs: Translate insights into structured initiatives that enhance efficiency, customer experience, and revenue outcomes.
Stakeholder Alignment: Work across Sales, Marketing, CS, and Product to build consensus on AI opportunities and transformation priorities.
Knowledge Sharing: Act as an internal thought partner on AI and GTM innovation, keeping leaders informed of trends and competitive shifts.

6 years of relevant experience in Engineering, Revenue Operations, Sales or Customer Success Operations, Business Consulting or Operations, GTM Systems, or related fields.
Hands-on exposure to CRM, marketing automation, CS, and data platforms.
Knowledge of the AI/ML tooling landscape and how it applies to GTM processes.
Experience with Salesforce
Strong analytical and problem-solving skills; comfortable with both qualitative and quantitative evaluation.
Experience collaborating across Sales, Marketing, CS, and Product teams.
Ability to scope, design, and execute pilots or projects that drive measurable improvements.

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

GTM AI Transformation Manager

Key skills