Build and maintain customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers.
Create and modify patient orders and demographics by following complex ordering procedures, processes and policies.
Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing
Foster communications and exhibit exceptional customer service in all professional interactions.
Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, customer, and ARUP.
Exhibits high quality performance through accuracy and commitment in a timely manner.
Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction.
Familiarity with ARUP clients and Account Executives.
Provide education, guidance, and resolution to customers regarding available resources, information and application utility.
Promotes and utilizes multiple systems within ARUP in order to research and resolve customer issues effectively and efficiently
Serves as a liaison between ARUP customers and technical sections.
Other duties as assigned.

High School Diploma or Equivalent or better.
Ability to type or 35 WPM and 10 key skills
Basic computer skills including internet proficiency and ability to effectively navigate computer and phone systems
Remote workers only: internet download speed of 75mbps and upload speed of 50mbps or ability to obtain prior to start date
College level courses in medical terminology, biology, communications or related life sciences
General medical laboratory experience
One (1) year of experience in customer service
Familiarity with laboratory information system (LIS)
Intermediate computer skills including internet proficiency
HIPAA training or knowledge

Client Services Agent

About this role