Support the accurate, timely, and compliant execution of Brightspeed’s billing operations and customer invoicing
Own the planning, coordination, and execution of billing-related initiatives, including invoice messages, bill inserts, layouts, and regulatory or product-driven changes
Manage and prioritize billing-related incident tickets (INC), partnering with IT and vendors to triage issues, implement fixes, and prevent recurrence
Support the “Bill on Time” operating model by monitoring invoice readiness, data quality, and billing messages to ensure accurate and timely invoice delivery
Perform pre
and post-billing reconciliations and regression testing to ensure invoice completeness and accuracy
Investigate and resolve discrepancies related to usage feeds, orders, pricing, and customer hierarchies
Manage invoice-related projects such as bill redesigns, new product launches, regulatory changes, and system enhancements
Develop timelines, track milestones, manage dependencies, and ensure billing changes are delivered without disrupting billing cycles
Perform audits and validations to support SOX controls, tariff compliance, and contractual requirements
Support revenue assurance activities by reconciling billed versus unbilled usage and validating invoice-level revenue

Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or a related field preferred
4+ years of experience in billing operations, revenue operations, financial systems support, or a related function
Experience supporting enterprise billing platforms (SAP BRIM preferred)
Experience in telecommunications, SaaS, or subscription-based environments is strongly preferred
Exposure to usage-based billing, customer invoicing, and telecom regulatory charges (e.g., E911, USF, SLED) is a plus
Project coordination or project management experience is a plus

Billing Operations Analyst

Key skills