Area Vice President – Global MSPs

Role Overview

• Execute Nexthink's global MSP strategy across the Americas, building and scaling partnerships that deliver Nexthink-powered managed services
• Identify priority markets, verticals, and partner segments while collaborating with Product, Sales, and Alliances teams on go-to-market strategy
• Own revenue growth, bookings, and pipeline development for MSP and partner-led business in the Americas
• Partner with Enterprise Sales and Channel teams to co-sell, expand opportunities, and drive renewals and upsells through MSP channels
• Act as executive sponsor for strategic MSP partners and key enterprise customers, building trusted C-level relationships
• Lead executive-level escalations and position Nexthink as a business outcomes platform ensuring long-term success
• Ensure MSP partners deliver high-quality services by governing operating models, SLAs, success metrics, and reporting frameworks
• Drive adoption, usage, and measurable DEX outcomes while working with Partner Success and Services teams to improve time-to-value
• Own regional MSP business performance including revenue, margin, cost management, forecasting, budgets, and ROI tracking
• Drive scalability and operational efficiency across the partner ecosystem
• Lead and develop regional MSP Sellers, building a high-performing, collaborative team aligned with Nexthink's values
• Collaborate with Global MSP leadership and other regions to share best practices, contribute to global frameworks, and support cross-regional delivery
• Deliver on key metrics including MSP-driven ARR growth, partner performance, customer adoption, service quality, NPS/CSAT, and expansion within MSP-managed environments

Requirements

• 12+ years of experience in MSP, SaaS, IT services, or digital workplace / DEX environments
• Proven leadership experience scaling MSP or partner-led businesses in the Americas
• Strong understanding of enterprise SaaS, subscription models, and partner ecosystems
• Experience working with CIOs, IT Operations, Digital Workplace, or End-User Computing teams
• Demonstrated P&L ownership and commercial leadership
• Ability to operate effectively in a fast-growing, global, matrixed organization
• Experience with DEX, IT operations analytics, observability, or digital workplace platforms
• Background working with global system integrators (GSIs) or large MSPs
• Exposure to ITSM, VMS, automation, or experience management ecosystems

Tech Stack

• ITSM

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability
• Accidental death/personal loss coverage
• Unlimited paid time off
• 11 company-paid holidays
• 3 extra days for volunteering
• Flexible Hours
• 401(k) plan with company matching contributions
• Bonuses for referring successful hires