Call Center Patient Service Representative – Temporary-to-Hire Opportunity

Role Overview

• Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
• Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
• Assesses patient requests and implied needs, using probing and clarifying questions
• Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments

Requirements

• High school diploma or GED preferred; additional work experience may be substituted in lieu of education
• Minimum of one (1) year of customer service experience
• Excellent computer skills and the ability to learn new computer programs efficiently
• Six (6) months prior medical office or healthcare setting experience preferred
• Minimum three (3) months call center experience preferred
• Bilingual English/Spanish language and writing skills preferred

Benefits

• Bilingual (English/Spanish) motivated, patient-focused professionals
• Temporary-to-hire opportunities