Shift Manager

Role Overview

• Assists location management in executing retail operations to ensure optimal customer experiences
• Responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures
• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review
• Holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Requirements

• Requires 2+ years of retail and/or customer service experience
• Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment
• Book retail experience or active reading interest preferred
• Basic math skills and cash handling experience
• Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
• Experience with POS systems and retail management software
• Product knowledge relevant to assigned retail category with ability to make customer recommendations, or ability to develop this expertise quickly after hire
• Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts
• Understanding of visual merchandising principles, planogram execution, and retail display standards specific to book retail environments
• Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service
• Knowledge of retail inventory management, loss prevention procedures, and merchandise handling protocols

Benefits

• Competitive Salary of: $21.93
• $24.37 an hour
• Daily Pay
• Get your money as you earn it
• 20% Hudson, HMSHost & Dufry Employee Discount
• Paid Time Off
• Personal and Parental Leave Programs
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development