Open and Close
Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening
Staffing/Deployment
Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit
Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.

GMIIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc)
Graduation from a Food Service Management or Culinary program may substitute for a portion of the time based experience requirement
Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities
Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals.

General Manager

Key skills