Manage first level CRM support and consulting for sales related initiatives, including working with the global CRM team on development, testing, and implementation of changes
Create, improve, implement and enforce sales operational processes, governance and policies to drive consistent and measurable success in the Sales organization; document and maintains procedures to run reports and storage of information
Participate in the implementation and reporting of analytics surrounding forecasts, pipelines and opportunity value as required
Support master data management efforts; ensuring data cleanliness
Assist with Contract Administration, including coordinating contract renewal execution with the Contract Administrator to ensure all agreements are processed timely, pricing parameters are correctly documented, and pricing entered in ERP system
Respond to customer specific pricing conflicts; researching where conflicts reside and correcting as needed
Assist customer service or sales teams in day-to-day activities such as preparing quotes, agreements, sample follow-up, cross selling, new product discussions, and channel support
Perform other duties as required to meet business needs. Assist with reporting and compliance tracking

Bachelor’s degree in Business, Finance, or a related field (or equivalent experience)
2-5 years of experience in commercial operations, sales operations, or sales enablement roles
Working knowledge of Excel (pivot tables, formulas, data analysis) and Salesforce.com
Previous exposure to ERP’s and/or contract management systems a positive
Excellent organizational and time management skills with the ability to balance multiple deliverables simultaneously
Clear and confident communication abilities

Commercial Operations Specialist

Key skills