Senior Manager, Claims Analytics – Decision Support, Auto

Role Overview

• The Senior Manager, Claims Analytics & Decision Support serves as a strategic finance partner to Claims leadership, translating financial and operational data into clear, actionable insights that support loss cost management, operational efficiency, and profitable growth.
• This role sits at the intersection of Finance and Claims, with a primary focus on claims performance drivers, tradeoff analysis, and forward-looking decision support.

Requirements

• Claims Financial Leadership
• Own financial analysis and decision support for the Auto Claims organization: Loss cost, severity, and frequency trends
• Claims expense and operational cost dynamics
• Claim handling efficiency and productivity metrics
• Partner closely with Claims leaders to: Evaluate performance drivers and emerging trends Quantify tradeoffs between claim outcomes, cost, cycle time, and customer experience
• Support data-backed decisions related to staffing, process changes, and operational
• Analytics & Insight Generation Develop and maintain claims-focused analytics, including: Loss cost and expense outlooks Severity and frequency trend analysis Sensitivity analyses tied to claim mix, operational changes, or external cost pressures
• Move beyond reporting to deliver insight-led storytelling that connects financial outcomes to claims operations and decision levers
• Design and operationalize new analytical tools and models to support claims decision-making at scale
• Identify opportunities to improve analytical frameworks, data usability, and insight timeliness across Claims
• Senior Leader & Stakeholder Partnership
• Serve as a trusted thought partner to: Claims senior leadership Claims operations and support teams Cross-functional partners (e.g., Product, Underwriting, Actuarial)
• Support financial and business readouts by distilling complex analyses into clear, decision-ready narratives
• Anticipate questions and proactively surface risks and opportunities related to claims performance
• Process Improvement & Capability Building
• Enhance consistency and rigor across finance’s claims analytics through: Standardized metrics, templates, and decision frameworks Improved documentation and repeatability of analyses
• Contribute to the evolution of FP&A toward a high-impact advisory, forward-looking model
• Collaborate with peers to share best practices and elevate analytics maturity across the Auto CFO organization
• People Leadership & Development
• Lead, mentor, and develop team members supporting claims analytics
• Set clear expectations around analytical quality, business partnership, and ownership
• Build bench strength by coaching team members toward broader understanding of the business, economics, and trade-offs between decisions.

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility
• We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.