Partner with Sales and Marketing leadership to align Field Operations priorities with broader commercial goals, ensuring seamless business execution.
Establish and oversee the governance framework for field operations, driving consistency, accountability, and prioritization across the team.
Translate complex commercial goals into scalable operating plans and a clear 12-18 month roadmap for field capabilities.
Manage the partnership with the Managed Service Provider (MSP) for Veeva CRM, monitoring performance to ensure external resources align with the operational roadmap.
Lead the change management strategy for new technology rollouts, process updates, and organizational pivots.
Develop and execute comprehensive communication and training plans, in partnership with Commercial Enablement & Training, to maximize field adoption of new tools and systems.
Proactively identify opportunities to streamline workflows and partner with field leadership to resolve operational bottlenecks.
Lead the operational workstream for product launches, ensuring the field force is deployed with precise targeting, optimized call plans, and fully validated tools prior to Day 1 in the field.
Integrate qualitative field feedback into launch planning discussions to ensure resource allocation and pull-through strategies are realistic and effective.
Act as the primary liaison for field teams within Home Office, ensuring that tools, messaging, and processes are designed to meet their daily needs.

Bachelor’s degree required; advanced degree (MBA or related) preferred.
8+ years of experience in pharmaceutical commercial operations, field operations, or sales/marketing support roles.
Proven track record of leading operational workstreams for product launches or sales force expansions.
Demonstrated experience optimizing systems, leading cross-functional governance, and driving process improvement in a complex commercial environment.
Strategic working knowledge of the Veeva Commercial Cloud (CRM, Network).
Experience managing third-party vendors or Managed Service Providers (MSPs), including scope definition and performance monitoring.
Ability to interpret data and diagnose trends to inform strategic decisions that improve field effectiveness.
Strong ability to influence stakeholders without direct authority, drive alignment across Sales and Marketing, and clearly articulate operational roadmaps to leadership.

Competitive compensation for your work
Generous time off policy
Opportunity to broaden your horizons by attending popular conferences
Emphasis on work/life balance
Collaborative and team-oriented environment
Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Associate Director, Field Operations – Enablement

Key skills