Senior Manager, People Operations

Role Overview

• Own Employee Lifecycle Processes and Services
• Design and operationalize end-to-end employee lifecycle processes from onboarding through offboarding — including employee changes, promotions, transfers, compensation adjustments, and exits
• Build and operationalize people processes for every country Harvey enters, ensuring compliance, seamless employee experience, and regional infrastructure
• Own employee services — managing our AI-powered ticketing system, triage, and routing, while continuously optimizing Employee HQ and self-service resources to ensure employees get fast, accurate answers
• Create clear, scalable SOPs and documentation that enable consistent execution across a growing team
• Drive ad-hoc projects and special initiatives that support Harvey's growth and evolving organizational needs
• Build Scalable Systems, Data, and Infrastructure
• Own HRIS data integrity — conducting audits, cleanup, and governance to ensure Workday is the reliable source of truth
• Generate people data reporting, dashboards, and workforce analytics to support decision-making and headcount planning
• Partner with People Systems team to identify system improvements and design core processes in Workday (onboarding, offboarding, probation periods, comp changes, and more)
• Manage global compliance programs in partnership with Legal — training enrollment and tracking (harassment prevention, code of conduct, etc.), policy governance, and audit readiness
• Manage vendor relationships with EOR providers, background check vendors, compliance tools, and other People Ops partners, evaluating new vendors and ensuring service excellence
• Lead change management and employee communications when rolling out new systems, policies, or programs
• Develop and Lead a High-Performing Team
• Manage and develop People Operations Associates and Coordinators, providing coaching and growth opportunities
• Build a team culture of ownership, excellence, and continuous improvement

Requirements

• 6-8+ years in People Operations, with 3-4+ years at a best-in-class organization
• Proven track record managing and developing high-performing teams — your people grow, stay, and rave about working for you
• Elite program and project management skills with exceptional process design capabilities — you build scalable systems from scratch, juggle multiple complex workstreams, and execute flawlessly across cross-functional teams
• Relentless "figure it out" factor with comfort in ambiguity, high ownership, low ego, and ability to balance rigor with speed — no task too small, you thrive in fast-paced environments where priorities shift
• Deep fluency with HRIS systems, particularly Workday — you understand system architecture, business processes, automations, and integrations
• Demonstrated experience supporting multi-country expansion with understanding of international employment compliance and operations
• Based in San Francisco able to work in-office at least three days per week

Benefits

• Comprehensive health, dental and vision coverage
• Retirement benefits (401k match up to 4%)
• Flexible PTO
• Offers Equity
• Offers Bonus