Total Performance Manager, East Coast Workers Compensation Experience Required

Role Overview

• Conducts local office file audits.
• Presents audit findings and results to local, regional and national management.
• Assists Operations managers in coordinating and implementing national quality initiatives at the local level.
• Manages and coordinates training and improvement activities needed to meet established operational and technical audit requirements.
• Manages colleague coaching, mentoring and group training; participates as needed.
• Manage new colleague training.
• Provides supervisors with objective colleague quality measurements.
• Participates in review meetings with leadership.
• Conducts training as needed.
• Maintains technical claims and jurisdictional expertise.
• Provide timely and effective support for ad hoc requests as they arise.

Requirements

• Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years claims management.
• Two (2) years service with the company preferred.
• Bachelor's degree from an accredited college or university preferred.
• Professional certification such as AIC, CPCU or ARM preferred.
• Jurisdiction Knowledge: East Coast States.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.