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Customer Care Specialist – Cox Automotive Fleet Client Solutions Delivery at Cox Enterprises | JobVerse
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Customer Care Specialist – Cox Automotive Fleet Client Solutions Delivery
Cox Enterprises
Remote
Website
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Customer Care Specialist – Cox Automotive Fleet Client Solutions Delivery
United States
Full Time
1 week ago
$18 - $27 USD
H1B Sponsor
Apply Now
About this role
Role Overview
Ensure that the overall customer experience is 'best in class.'
Execute the outlined processes within the work instructions with proficiency and enthusiasm
Field a high volume of inbound calls
Provide excellent customer service for all inbound and outbound calls
Timely and accurate documentation and notation in all systems regarding each customer contact
Originating all new transactions regarding preventative maintenance and scheduled service and repairs
Assign service requests to the respective market for Dispatching
Coordinate towing of customer units when necessary
Schedule outside vendors when an emergency breakdown is called in
Continuously develop and improve company capabilities in the area of Dispatching
Be professional and establish positive customer rapport, encouraging repeat business
Requirements
High School Diploma/GED and 3 years’ experience in a related field
Knowledge of Microsoft Office Suite
Ability to work independently and collaboratively within a team environment
Able to multi-task and meet tight deadlines
Excellent problem-solving skills
Must hold a valid driver’s license
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Apply Now
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