Customer Care Specialist – Cox Automotive Fleet Client Solutions Delivery

Role Overview

• Ensure that the overall customer experience is 'best in class.'
• Execute the outlined processes within the work instructions with proficiency and enthusiasm
• Field a high volume of inbound calls
• Provide excellent customer service for all inbound and outbound calls
• Timely and accurate documentation and notation in all systems regarding each customer contact
• Originating all new transactions regarding preventative maintenance and scheduled service and repairs
• Assign service requests to the respective market for Dispatching
• Coordinate towing of customer units when necessary
• Schedule outside vendors when an emergency breakdown is called in
• Continuously develop and improve company capabilities in the area of Dispatching
• Be professional and establish positive customer rapport, encouraging repeat business

Requirements

• High School Diploma/GED and 3 years’ experience in a related field
• Knowledge of Microsoft Office Suite
• Ability to work independently and collaboratively within a team environment
• Able to multi-task and meet tight deadlines
• Excellent problem-solving skills
• Must hold a valid driver’s license

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))