Serve as the primary technical point of contact for customers in the post-go-live phase
Build and maintain strong, long-term relationships with customer stakeholders, both technical and non-technical
Develop a deep understanding of each customer’s setup, integrations, data flows, and business use cases
Proactively identify technical risks, limitations, or optimisation opportunities and communicate them clearly
Support customers with complex technical questions, advanced configurations, and platform behaviour
Explain technical topics, trade-offs, and recommendations in a structured, customer-friendly way
Guide customers towards effective self-service usage of the platform and Backoffice
Act as a bridge between customers and internal teams such as Customer Operations, Customer Success, Engineering, and Product, ensuring context is preserved
Contribute customer feedback and insights into product and engineering discussions
Support customers through platform changes, upgrades, and new feature adoption
Continuously deepen product, domain, and customer knowledge

Proven experience in a customer-facing technical role in a SaaS environment
Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust
Strong problem-solving skills and a structured, analytical mindset
Ability to translate technical concepts into clear, actionable guidance for customers
Experience working with live production systems and customer environments
Strong task prioritisation and ownership skills across multiple customers
Familiarity with issue and project-tracking tools such as Jira
Understanding of software development processes and release cycles

AntavoCare health insurance benefit
A dynamic, no corporate-BS environment to learn, grow, and really make an impact

Technical Customer Success Manager

Key skills