Outbound Operations Manager

Role Overview

• Direct and manage all outbound operations, including order picking, packing, and shipping activities.
• Ensure timely and accurate processing of all outbound shipments to meet customer delivery expectations.
• Develop and implement operational procedures and policies to enhance productivity, quality, and safety.
• Lead, coach, and develop a team of supervisors, leads, and associates to achieve performance objectives.
• Foster a positive work environment, promoting teamwork, employee engagement, and open communication.
• Monitor team performance, providing regular feedback and conducting performance evaluations.
• Identify opportunities for process improvements and implement best practices to enhance efficiency and reduce operational costs.
• Utilize data and metrics to drive decision-making and track progress on key performance indicators (KPIs).
• Collaborate with other departments, including inbound, inventory control, and customer service, to streamline processes and resolve issues.
• Ensure compliance with all safety regulations and company policies, promoting a culture of safety within the outbound operations.
• Conduct regular safety audits, training sessions, and emergency preparedness drills.
• Address any safety incidents or concerns promptly and thoroughly.
• Maintain high standards of customer service, ensuring that all outbound shipments meet quality and delivery requirements.
• Address and resolve any customer complaints or issues related to outbound operations.
• Collaborate with the customer service team to enhance the overall customer experience.
• Manage labor, equipment, and supply budgets for outbound operations.
• Optimize resource allocation to achieve cost-effective operations.
• Prepare and present reports on operational performance, budget adherence, and improvement initiatives.

Requirements

• Bachelor’s degree, preferred Supply Chain Management, Logistics, Business Administration, or related field; or equivalent work experience.
• 5+ years of experience in distribution center operations, with at least 3 years in a supervisory or management role.
• Experience leading in a large, diverse work force in a dynamic work environment that is driven by accurate and timely (same day) order fulfillment.
• Experience leading and planning DC Operations in automation environment for high volume, multi-channel distributor.
• Strong knowledge warehouse management systems (WMS) and other related technologies.
• Excellent leadership, communication, delegation and interpersonal skills.
• Proven ability to manage and motivate teams in a fast-paced, dynamic environment.
• Strong analytical and problem-solving abilities.
• Experience driving a culture of safety and continuous improvement using Lean methodologies.

Benefits

• Vacation, Personal, and Sick time
• Medical, Dental, Vision, Life Insurance, and Disability coverage
• Flexible Spending Accounts
• 401(k) plan
• Discounts on brand‑name apparel
• Fun employee events
• Meaningful opportunities for growth and advancement