Key skills
Communication
About this role
Role Overview
- Track and communicate tutor support status, issues, risks and decisions to management.
- Coordinate, organize, and prioritize multiple projects in a fast-paced environment to ensure timely delivery.
- Monitor Slack channels and provide responsive real-time support to tutors.
- Stay current on updates and quickly gain proficiency in new scheduling and operational tools.
Requirements
- 1+ years of experience supporting operational processes in a service environment
- Strong proficiency in Excel and Google Sheets
- Proficiency in Google Workspace
- Strong verbal and written communication skills
- Ability to learn and adopt new tools and methods for data collection and reporting
- Experience managing self-directed projects
- Strong problem-solving skills