Sales Support Specialist II

Role Overview

• Leads or coordinates project planning activities for large, complex projects to devise a feasible plan that achieves the goals and objectives of the project and is aligned with the business strategy.
• Defines problems and scope parameters, organizes project teams, assigns individual responsibilities, develops project schedules and milestones, identifies structures of authority and processes for decision making, and determines resource requirements.
• Understands and articulates the expectations for the project deliverable/s and ensures shared understanding within the team.
• Establishes and maintains relationships with all stakeholders and manages resources throughout the entire project.
• Measures project performance using appropriate systems, tools and techniques.
• Reports on the status of projects including key performance indicators (KPIs), cost, timing, and staffing.
• Troubleshoots and manages activities to ensure adherence to internal and external quality standards.
• Performs risk management to minimize project risks.
• Identifies/resolves obstacles to completing project on time and within budget.
• Recommends schedule changes, cost adjustments or resource additions when necessary.
• Uses appropriate verification techniques to manage changes in project scope, schedule, and cost.
• Creates and maintains comprehensive project documentation.
• Identifies and resolves difficult complex issues, reports and escalates to management as needed.
• Serves as an individual contributor with responsibility in a professional or technical discipline or specialty, but may manage two or fewer employees.
• Potentially directs the work, coaches or reviews the work of lower level professionals.

Requirements

• Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience.
• 5-7 years progressive related experience in either a consulting, project management or process improvement related role.
• Expert-level understanding of project management framework and methodologies.
• Highly developed skills and experience in developing and implementing processes, standards and operational plans that will have an impact on the achievement of functional results.
• Proven leadership in the implementation of complex projects, issue resolution, communication, interpersonal and negotiation skills.
• The ability to communicate with and influence others, conduct difficult negotiations and manage to stringent timelines for project deliverables.
• Expert-level cost and risk management skills.
• Demonstrated advanced understanding of business and technology organization, resources, priorities, needs and policies.
• Proven ability to make decisions under pressure and bring clarity to ambiguous assignments.
• Demonstrated ability to effectively manage time, delegate and problem-solve.
• Advanced working knowledge of business matters, finance, planning, and forecasting.
• Advanced degree in a relevant field of work (e.g., MBA) and/or Project Management Professional (PMP) certification (preferred).
• Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies (preferred).

Tech Stack

• PMP

Benefits

• medical, dental, vision, life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• vacation
• sick days
• paid holidays