Guide clients through the onboarding process, ensuring a smooth and positive experience
Collaborate with cross-functional teams to ensure the successful implementation of our solutions
Establish and maintain strong relationships with key stakeholders
Conduct regular check-ins to understand clients' evolving needs and challenges
Develop and implement strategies to increase customer retention rates
Proactively address potential issues and resolve customer concerns promptly
Identify opportunities to upsell additional products or services based on client needs
Collaborate with the sales team to explore cross-selling possibilities
Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies
Collect and analyze customer feedback to identify areas for improvement.

Proven experience in customer success or account management, preferably in a B2B environment
Strong understanding of logistics and the ability to effectively communicate the value of our solutions
Excellent interpersonal and communication skills
Proactive problem-solving ability and a customer-centric mindset
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Prefer a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

Customer Success Support

Key skills