About this role

Responsible for the collection of BMO’s highest risk accounts
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities
Advises customers on payment strategies and products that meet their objectives
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts
Delivers exceptional customer service that builds trust through expertise
Addresses the more complex escalated customer requests and transactions
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests

Typically between 3
5 years of relevant experience
Post-secondary degree in related field of study or an equivalent combination of education and experience
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
Knowledge of BMO products and services
Bilingual (English/French)
In-depth
Previous collections, call center experience
An asset

Bilingual Collections Agent, High Value At Risk

About this role