Provides reliable and timely coaching and counseling to employees and contact center leadership on issues to ensure consistent, transparent application of policies, procedures, and employments laws.
Address employee relations matters by investigating issues, mediating conflicts, and recommending appropriate solutions issues balancing employee advocacy with stewardship of company policies and employment laws to foster a positive workplace culture.
Serves as the HR point of contact supporting/delivering internal processes including Performance Management, New Hire Orientation and Exit interviews under the Corporate hierarchy.
Conducts training on company policy, programs, and other issues as they arise.
Maintain accurate employee records and HR documentation in accordance with company policies and legal requirements.
Partners and participates with local team(s) on recruitment outreach efforts.
Serves as an active member of HR related project teams as assigned.
Apprise and escalates potential legal, risk, safety, etc. concerns to the HR Manager.
Participate in HR projects and process improvements as assigned

Bachelor's Degree (accredited) in Human Resources, Business Administration or similar area of study, or in lieu of degree
High School Diploma or GED (accredited) and four (4) years of relevant work experience
2 years of related work experience (in addition to education requirement)
Strong knowledge of HR principles, employment law, and best practices.
Excellent interpersonal, communication, and conflict resolution skills.
Ability to handle sensitive and confidential information with professionalism and integrity.
Strong organizational and time management skills with the ability to prioritize multiple tasks.
Proficiency with HRIS systems and Microsoft Office Suite.

HR Advisor

Key skills