Managing day-to-day client delivery, operations, and project execution for Loan Manager.
Driving contract renewals, new account portfolio setups, and cross-sell opportunities with partner services.
Collaborating with internal teams to provide strategic insights for the roadmap, testing new releases, and problem-solving for platform and business unit success.
Advising clients and prospects with expert guidance on loan/lease servicing to improve efficiency and profitability.
Preparing monthly management reports and delivering business and technical consulting that drives project revenue.
Monthly billing and contract management to ensure accuracy and timeliness of invoices to client(s).
Supporting sales enablement including Loan Manager demos, presentations and industry conferences.

Ability to leverage knowledge of loan or lease servicing software and business operations; experience with the Shaw platform is highly desired, or experience on any loan or lease servicing platform as a user or in a support role.
Understanding of technical and business aspects of software platforms, including API and client/partner integrations.
Excellent verbal and written communication skills and ability to flex communication style with technical and business clients and team members.
Ability to collaborate and work well with people from many different disciplines with varying degrees of technical experience, and build strong relationships.
Passion for and a desire to delight the customer and build trusted and strong client relationships.
Ability to managing multiple client projects simultaneously while tracking requests and resolving issues.
Ability to solve complex problems creatively and trouble shoot by analyzing systems, processes, and data structures.
Bachelor’s degree in business, Computer Science, AI or related field or equivalent work experience.

Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
Retirement Savings: Robust programs to help you secure your financial future.
Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
Career Growth Opportunities: Paths for advancement within a global organization.
Paid Training: Learn while you earn with award-winning learning platforms.
Paid Time Off: Competitive PTO packages to help you recharge.
Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Delivery Manager – Loan Manager

Key skills