Be the consistent point of contact for the client; responsible for ongoing communications, not just scheduled meetings but proactively managing expectations, priorities, and follow ups.
Build trusted partnerships by understanding client goals, priorities, and business structure.
Develop a strong understanding of each client’s business, including geographic footprint, corporate teams, and dealership operations.
Monitor the performance of client sites across key automotive and digital KPIs.
Deliver clear, actionable performance insights through regular client meetings.
Align Motive’s solutions to client business objectives and performance goals.
Drive expansion opportunities for Motive products and additional sites within dealership groups.
Support client onboarding and ongoing adoption of Motive’s tools and workflows.
Lead application training sessions with client teams and key stakeholders.
Work closely with the Motive Product team to share client feedback and performance insights.

2+ years of experience in customer success, account management, or consulting within the automotive industry.
Superior written and verbal communication.
Comfortable working with performance data, analytics, and reporting.
A consultative communicator who builds trust with client stakeholders.
Highly organized with the ability to manage multiple accounts and priorities.
Collaborative and comfortable working cross-functionally.

Motive contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and vision insurance premiums.
Meaningful stock option compensation

Customer Success Manager

Key skills