Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products
Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week
Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations
Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
Proactively anticipate and address potential challenges to ensure a seamless customer experience.
Develop strong relationships with customers and become a trusted advisor.
Work cross-functionally to relay product feedback

Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products
Demonstrated ability to go above and beyond to maximize retention save %
Demonstrated experience and success in a customer success or account management role
Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs)
Ability to provide strategic contributions through proven active involvement in shaping departmental strategies
Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
Technically adept and able to grasp complex software concepts quickly

Regional Customer Success Manager – Automotive AI

Key skills