Manager, Renewals System Engineering

Role Overview

• Drive recurrent and upsell revenue to contribute to the continuous growth of Veeam by providing the best customer product experience.
• Align and execute the renewals strategy.
• Take part in hiring, onboarding, and integrating new hires into the team distributed across various countries within the region. Create and implement onboarding strategies for new hires.
• Consistently focus on building and maintaining Systems Engineer team excellence with ongoing attention to attracting, developing, and retaining a diverse, motivated, and engaged team.
• Work with the Renewals department leadership team to ensure technical post-sales objectives are met, including the development and implementation of successful post-sales/technical campaigns.
• Collaborate with different departments internally to ensure the best customer product experience and continuously generate process improvements.
• Stabilize and adapt team strategies and processes to accommodate expanding verticals.
• Define/refine KPIs as measures of talent quality and team success.
• Evaluate and expand training resources for the team.
• Nurture a positive team environment, in alignment with Veeam's Core Values.
• Develop capacity planning models to ensure the team can meet expectations for current and future needs.
• Drive positive change within the department, seeking to maximize overall departmental performance through analysis and process improvement.
• Strengthen the infrastructure within the team for long-term scalability and client satisfaction in a constantly evolving work environment.
• Lead by example and coach team members by sharing best practices from one's own experience in a leadership role.
• Monitor and measure team progress against the planned metrics and recommend changes as needed.
• Develop a Culture of Trust.
• Build a service reputation.

Requirements

• Ability to lead a team, providing motivation and clear direction to meet expectations by instilling accountability for quality, a sense of urgency, and deepening customer relationships.
• Proven ability to influence and mentor others in a technology-focused environment.
• Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Renewals/Sales functions.
• Deep understanding of customer management practices, solutions, and all aspects of sales support processes.
• Ability to adapt to changing business priorities and environments.
• Ability to work independently with limited direction in a fast-paced environment. must be a high-energy, motivated self-starter and be able to learn new technologies quickly.
• Excellent written and oral communication skills, negotiation skills, and presentation skills, and the ability to influence and communicate professionally across all functional lines.
• Demonstrate technical leadership and subject matter expertise in Veeam products, especially Veeam Data Platform.
• Possess general knowledge around data centers, servers, storage systems, networks, operating systems, backup software, etc.
• Experience with virtualization technologies such as VMware/Hyper-V/KVM is beneficial.
• Ability to travel.
• Fluency in English.

Tech Stack

• VMware

Benefits

• Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning