Key skills
CommunicationSales
About this role
Role Overview
- Provide customer support and act as a troubleshooter for client traffic
- Manage relationship with customers and internal network
- Inform Customer Sales Support (CSS) of issues related to customer profiles and relationship
- Monitor execution of transport orders and troubleshoot issues
- Participate in the setup of standard procedures to enhance productivity and transparency
Requirements
- Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain
- At least 3 years of experience in a similar customer support role
- Excel & Microsoft Office knowledge
- Knowledge of WH operations & inventory management, with experience using WMS systems
- Strong analytical skills
- Strong communication skills
- Meticulous, organized & able to multi-task
- CargoWise experience a plus
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Discounts on gym memberships
- Discounts on retail, travel, car and hospitality brands
- Pet insurance