Analyze existing workflows and operational patterns to identify bottlenecks, gaps, and opportunities for improvement across multiple parts of the business.
Design scalable processes, playbooks, and standards that create clarity, improve consistency, and support predictable case outcomes.
Define interfaces and communication models that make collaboration seamless—whether with firms assigning work, clients awaiting updates, or internal teams executing tasks.
Partner with product and engineering to translate operational needs into tools, automations, and app experiences that support high-quality execution.
Develop metrics and visibility mechanisms that help teams understand performance, uncover operational risks, and measure progress.
Collaborate across Case Workflow, Law Firm Experience, and Legal Ops Experience depending on company priorities and your strengths.
Test, iterate, and refine operational systems as volumes grow, firm needs evolve, and new product capabilities come online.
Contribute to Finch’s evolving operating model, helping us scale efficiently without sacrificing the human-touch experience firms and clients depend on.

Have 3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
Have experience building zero-to-one systems or teams
Love navigating ambiguity and operating with urgency
Can zoom out to define strategy and dive deep to execute
Care deeply about client experience and operational excellence

Strategy & Operations

Key skills