Key skills
Account Management
About this role
Role Overview
- Develop working relationships with internal and external customers
- Assist with account management such as maintaining customer profiles, details and service needs
- Address various customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
- Interface with airlines, shipping, truck and related carriers to track shipments
- Manage various documents for accuracy and update operational/customer data in software systems
- Track orders and shipments and assist with tracing as needed
- Create and processes invoices, reviews for operational accuracy, and collaborates with customers on questions and payment
- Conduct operational reports and details
- Ensure compliance with company policies and maintain a safe and effective work environment
Requirements
- High School graduate or GED
- Five years of office experience in a logistics/transportation environment
- Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications
- Ability to prepare basic reports, queries, and operational information
- Ability to track and trace basic shipments or product
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
- Employee assistance plan
- Tuition reimbursement program