Leads a Customer Focused team within a site.
Has overall business responsibility for the execution of the business of a customer or small group of customers.
Ensures the CFT generates value for the customer from their business with CLS, & seeks to develop customer loyalty.
Monitors performance of business execution using MOR & other appropriate metrics.
Responsible for financial performance of the business.
Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
Participates in & may lead cross-functional process improvement groups.

Eight plus years of experience
Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
Knowledge of the production process and the tools and equipment used in the process.
In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit.
Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate.

Customer Focused Team Manager

Key skills