Build exceptional relationships with our high value customer base.
Become an expert in resolving problems efficiently, utilising CX and other departments.
Ensure reactivation and retention for the Ontario market.
Feed in to the future strategy, becoming the voice of the customers and striving for a player led experience.
Proactively contact customers by phone, email and chat to remove pain points in their activity, highlight safer gambling tools, fulfil AML obligations and gather feedback.
Provide regular reporting on customer activity whether on an individual, brand or market level.
Monitor key customer activity, identifying opportunities to improve their experience with the group.
Plan and execute exciting campaigns to ensure competitiveness and a fair level of reward.

Have native-level proficiency in written and spoken English
Excel at problem-solving and have a Customer-first mindset
Have a sales mindset with strong analytical and data-driven skills
Are passionate about sports, casino, live casino, or other gaming experiences
Possess strong knowledge of Ontario and US sports, including major local and national leagues (e.g., NHL, NBA, CFL, NFL, MLB)
Have experience in the gaming industry – a plus, but not mandatory.

Telesales Retention

Key skills