Own the delivery strategy, quality standards, and ongoing improvement of Semrush Consulting Services.
Ensure all service offerings align with customer needs, enterprise priorities, and internal readiness.
Lead, mentor, and develop a team of SEO Consultants, and Engagement Managers.
Foster a culture of high performance and continuous learning, and support hiring, onboarding, and career growth.
Ensure all services produce measurable customer outcomes and ROI.
Oversee delivery methodologies and best practices, and serve as an executive sponsor for key engagements when needed.
Partner closely with Sales, Account Management, and Customer Success to build a strong Consulting Services pipeline.
Support scoping, pricing, and packaging of services, and identify opportunities for new offerings based on customer needs.
Manage resource planning, team utilization, and delivery operations to ensure predictability and scale.
Monitor performance metrics, delivery health, and service quality, driving improvements where needed.
Contribute to forecasting, revenue planning, and financial performance targets.
Ensure services support profitability through efficient delivery, optimized margins, and strong customer outcomes.
Build strong partnerships with GTM, Product, and Marketing teams.
Share insights and risks to influence customer strategy, product direction, and organizational alignment.
Continuously evolve service offerings, onboarding methodologies, and engagement frameworks.

7–10+ years in professional services, consulting, customer success, or digital marketing strategy roles.
Experience managing a delivery team or leading complex service engagements in a high-growth or scaling environment
Strong understanding of enterprise customer needs and digital marketing workflows (SEO, content, competitive research, analytics).
Proven ability to drive operational rigor across delivery processes, capacity planning, and performance management.
Strong commercial acumen with experience supporting sales cycles, scoping services, and contributing to revenue growth.
Excellent communication, talent development, and stakeholder management skills.
Not required, but a plus: Experience with Semrush or similar SaaS/digital marketing platforms.
Background in onboarding, implementation, consulting, or practice management.
Familiarity with change management and enterprise transformation programs.

Senior Manager, Consulting Services – Consulting Services Team

Key skills