People Delivery Manager

Role Overview

• Act as a delivery partner and representative of the People & Culture function for all lines of service and enabling functions teams, providing a consistent “front door” to people services.
• Lead and manage People & Culture projects from initiation to completion, including scoping, planning, stakeholder engagement, risk management, delivery, and benefits realisation.
• Support the full employee lifecycle across the firm, including workforce planning, talent mapping, remuneration alignment, promotions cycles, performance & development processes, onboarding and offboarding, and engagement initiatives.
• Provide advisory support and coaching to managers on employee relations matters (performance, conduct, grievances)
• Partner with Strategic People and Culture Business Partners and Centres of Excellence (e.g., Performance & Reward, WH&S, Workforce Strategy, L&D, Diversity and Inclusion, ER) to design and deliver programs aligned to business outcomes.
• Operate within our service delivery model and case management tools (ServiceNow, Workday) to triage requests, manage SLAs, and ensure timely, accurate resolution.
• Analyse people data and insights to identify trends, risks, and opportunities; recommend and implement continuous improvements to processes and employee experience.
• Support change management and communications for people initiatives, driving adoption and embedding new ways of working.
• Contribute to knowledge management (playbooks, FAQs, toolkits) to enable self-service and consistent delivery across the firm.
• Build trusted relationships with stakeholders at all levels; provide clear, pragmatic advice and maintain high standards of confidentiality and integrity.
• Embed AI into day-to-day delivery and continuous improvement using approved AI capabilities to streamline workflows, automate repeatable tasks, surface insights.

Requirements

• Degree in Business, Human Resources or a related discipline.
• Proven experience in operational HR and people service delivery within complex, matrixed environments.
• Strong knowledge of HR principles, the Fair Work Act, enterprise agreements, awards and employment legislation in Australia.
• Certification in Change Management (or equivalent experience) demonstrating the ability to lead and support transformation initiatives.
• Proficiency with HR systems and tools, ideally including ServiceNow (case/ticketing) and Workday (HCM).
• Strong stakeholder management, coaching, and influencing skills; ability to navigate ambiguity and manage competing priorities.
• Solid project management capability with attention to detail, risk awareness, and outcome orientation.
• Data literacy and analytical skills to turn insights into practical actions and measurable improvements.
• Excellent communication skills and a commitment to exceptional employee and manager experience.

Tech Stack

• ServiceNow

Benefits

• Professional development opportunities
• Flexible working arrangements